Job Detail: web id: 945, Job Ref: P009959

Operations Manager

Type: Permanent

Hours: Full Time

Salary: n/a

Duties to include {but not limited to);

• Review the IT infrastructure of the business and develop the IT strategy

• Change Management: Responsibility for signing off system testing and acceptance testing prior to implementations

• Develop and maintain system generated reports (SQL, SSRS)

• Management of the IT and project budget including procurement and training

• Leading the integration of new IT systems into the business

• Managing the telephone systems

• Oversee the management of the company website in conjunction with the Marketing Manager

• Help deliver efficiencies in the invoicing and billing systems

• Be responsible for the IT Business Continuity Planning of the business

• Responsible for the firms IT Disaster Recovery plan & primary escalation point / out of hours contact

• Manage the IT support team

• Provide training and support to staff

• Review and update (where required) the Group's hardware and software Infrastructure

- Liaise with department heads to ensure that the IT systems generate the required Ml

• Develop effective processes and procedures for the Group

• Put in place systems to ensure the data integrity and security of all electronic documentation

• Devise system processes to create efficiencies and cost savings

• Help build and maintain required documentation of the Group's IT control environments, systems, risks and controls

• Define and follow up action plans to improve or implement IT Security controls and standards

• Overall management and responsibility for day to day IT operations

• Responsible for managing 3rd party contracts and client relationships

• Reach system up time targets of 99%




• Demonstrable experience in managing the IT Infrastructure of a similar organisation

• Knowledge of SQL and ability to develop and maintain system reports

• An understanding of the business and how the IT infrastructure should be managed to support the Group's needs

• Ability to work well with others

• Excellent communication skills

• Project/change management experience

• Proven track record in IT Management

• A professional and positive approach

• Excellent oral and written communication skills

• Proven experience in reviewing and upgrading IT infrastructure

- Working detailed knowledge of Microsoft Server products

: - Minimum of 5 years experience in a similar role


• PR1NCE2 (or similar) qualification , ;

• SQL professional qualification ; •• i-.

• Experience with NavOhe, Jobsteam, Sun, Vision, Simply,Laserfiche or similar systems


Job Sector / Roles

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Desirable Qualifications

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Interested? Contact Us!

Phone: (01624) 620297


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