Job Detail: web id: 1979, Job Ref: P009915

IT Service Desk Analyst

Type: Permanent

Hours: Full Time

Salary: n/a

Our client, based in Douglas, is on an exciting journey of growth and are looking for new people to join them.

We are looking for an enthusiastic, self-motivated person to join the IT Service Desk. Being a true hands-on role, they require a talented person who’s experienced in working within an enterprise/international environment to join our ranks.

As an IT Service Desk Analyst, reporting to the team Supervisor, you will be working within a team of talented people, thriving in a rapidly-changing environment. You should hold the necessary skills to be a significant contributor in shaping and maintaining the next generation, On-premise, Data Centre and Network. Having an appetite for troubleshooting and problem solving tied to a readiness for learning and enthusiasm towards the introduction of new solutions to the landscape.

You will be equally comfortable working under you own steam as within a team.
You will have a proven track record within the IT Service Desk environment, preferably possessing a minimum of 2 years in a similar role and will hold:
 Credible knowledge of LAN/WAN networking.
 Credible knowledge of Microsoft Active Directory.
 Credible knowledge of Microsoft Server and PC Operating Systems. 
 Working experience of Microsoft Exchange/Outlook and Office.
 Working experience of virtualised environments. Both Server and VDI.
 Strong troubleshooting skills and ability to associate cross system dependencies.
 Good written and oral communication skills, complemented with good audience empathy.
Key Primary Responsibilities:
 Provide first-line support for incidents and service requests raised by the business.
 Ensure provision and availability of IT systems and functions to the business.
 Troubleshoot issues across the entire stack: Hardware, Software, application and network.
 Maintain technical infrastructure (Servers, Desktops, printers and other ancillary equipment) in line with agreed company standards.
 Perform User Account Management.
 Maintain documentation to required standard.
 Provide Operational Support cover.
 Contribute to out-of-hours cover.

For further information or to be considered for this position, contact Steve Burrows on steve@miracles.co.im or call 620297

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Interested? Contact Us!

Phone: (01624) 620297

Email mail@miracles.co.im

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